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Last updated: 12 September 2026
This policy applies to all verification orders placed on instabgc.com with InstaBGC. Because you pay only after the candidate consents, most orders that don't go ahead never involve a payment at all.
You are asked to pay only after the candidate approves the consent request. If they decline, or don't respond, the order is closed and you are never charged.
Before payment: you can cancel at any time, free of charge — simply don't complete the payment, or ask us to close the order.
After payment: checks start immediately and searches against identity, court and police records are made straight away, so an order can't be cancelled once its checks have begun. If a paid order hasn't started processing, contact us and we'll cancel it with a full refund.
If a public records source or another third-party service is down, we keep retrying automatically for up to 3 days from your payment. Meanwhile you can read the checks that are already complete in a partial report, which also shows what is still pending and when we expect it.
If a check still can't be completed within 3 days because of a fault on our side or a third-party outage, we refund ₹99 for each check that couldn't be completed. The total refunded never exceeds what you paid.
These refunds are approved by our team before they are sent to Razorpay. If you would rather have a full refund, ask us — we will review it and may refund the full remaining amount.
Your account was debited but the payment failed or the order wasn't confirmed.
You were charged more than once for the same order.
The candidate withdraws consent after you've paid but before checks begin.
Once a report has been delivered, the service is complete and the order isn't refundable.
Refunds aren't given because of what a report shows — for example, a record being found or not found — since each check reports what available records contain.
Refunds aren't given where a check couldn't be completed because the details you entered were incorrect or incomplete.
Email support@instabgc.com from, or quoting, your registered mobile number, with your order's reference ID and the reason for the request, within 7 days of payment. We'll confirm whether the refund is approved within 3 working days.
Approved refunds are initiated within 3 working days to the original payment method through Razorpay. Depending on your bank or card issuer, the amount is typically credited within 5–7 working days after that. We don't offer refunds as cash or to a different account.
InstaBGC, Supreme Business Park, Powai, Mumbai, Maharashtra 400076. Email support@instabgc.com or call +91 98765 43210 (Monday–Saturday, 9 am – 7 pm IST).